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HostPapa Review: Is This Web Hosting Provider Right for You?

Jonathan Rodgers

Jonathan Rodgers

Last updated: December 5, 2023

If you’re looking for a long-term web hosting plan for your online business, website, or e-commerce store, HostPapa is a dependable choice. HostPapa provides various hosting options, such as shared web hosting, Virtual Private Server (VPS), and reseller hosting. 

This review covers the notable features of HostPapa, the advantages and disadvantages of its hosting services, its target audience, and how it compares to other top web hosting services.

Pros

  • Guides to aid in the initial configuration
  • A straightforward installation process
  • New clients may get free, one-on-one coaching for 30 minutes

Cons

  • There isn’t a pay-as-you-go plan
  • Need for dedicated hostin

HostPapa in Brief

It can be a hard decision to select a website hosting service, especially when starting. With many companies, it’s challenging to decide between a prominent provider like GoDaddy or HostGator versus a lesser-known option such as HostPapa, the subject of this article. 

HostPapa claims to be a web host for small businesses and is based in Canada, but in reality, their shared hosting prices are affordable for anyone looking to create a website.

Featured Partners

HostPapa, a web hosting provider based in Canada, provides exceptional customer service that includes 24/7 phone support, live chat, and a support ticket system that guarantees a response time of 10 minutes or less. 

HostPapa offers a knowledge base that contains articles dating back a couple of years to help users find the information they need. HostPapa also provides attractive introductory rates for their shared web hosting Starter plan, but the monthly renewal cost is higher.

  • $11.99 per month for the one-year plan
  • $10.99 per month for the two-year plan
  • $9.99 per month for the three-year plan

The Starter package includes a single website, 100 email accounts, and 100 GB of storage space. If you choose to upgrade to the Business plan, you’ll have access to unlimited domains, storage, and email accounts. 

The Business Pro package includes all the Business plan’s features, plus six times the speed and performance and enhanced security features, such as automatic backups. HostPapa provides a website builder with every plan, allowing you to create a website with no design experience. 

With the Starter and Business plans, you can create up to two web pages using the website builder, while the Business Pro plan allows up to 1,000 pages.

Reliability & Performance

The uptime provided by HostPapa is quite average, standing at 99.97 percent, which is a satisfactory figure. It’s unfeasible to expect any company to have 100 percent uptime, as internet issues and maintenance are likely to occur. 

However, it’s preferable to opt for a company that provides nearly perfect uptime. HostPapa’s uptime of 99.97 percent means that the downtime is less than three hours per year, which is an excellent outcome and ensures a dependable service for individuals intending to operate a blog or a storefront.

HostPapa’s Features

HostPapa’s Starter web hosting plan incorporates a blend of standard practices and additional features that customers will appreciate. All plans come with the “Essential Features,” which include:

  • cPanel Control Panel
  • One-on-one training
  • Starter website builder
  • Free website transfer
  • 30-day money-back guarantee
  • Free SSL via Let’s Encrypt
  • 24/7 support
  • Cloudflare CDN

For the same cost as the Starter plan that costs $3.95 per month, the Business Plan provides unlimited websites, unlimited SSD storage, and unmetered bandwidth. This is a great value, and HostPapa is already worth the price. 

HostPapa offers a free domain when you pay for a full year of web hosting, which not all web hosts provide. There are no hidden fees for the free domain, unlike other hosts. 

While the Starter package offers 100GB of SSD disk space, which is a decent amount of storage. However, it’s comparable to or better than some of the larger hosting companies.

HostPapa provides users with unmetered bandwidth, but there are penalties for excessive usage, which is a common practice among web hosting providers. The company’s policy is to offer all necessary hardware resources to ensure smooth website performance during peak traffic periods, charging no additional fees. 

If a website becomes large, HostPapa may impose restrictions on its performance to prevent negative impacts on other customers. Such concerns are only likely to arise for exceptionally large websites.

Is HostPapa Easy to Use?

The checkout process for HostPapa’s basic Starter plan is straightforward. You start by selecting your plan and the duration you want, which will show you the total cost. However, there are four expensive “website essentials” add-ons listed below that you may choose to purchase.

  • Protection Power Website Security – $19.95/year
  • Automated Website Backup – $29.95/year
  • Paid SSL Certificate – $24.95/year
  • PapaCare+ – $49.95/year

HostPapa provides optional add-ons for their plans, but they don’t make it clear as there are no checkboxes and the first two are automatically included in your cart. They use check mark icons that change to red cancel “X” icons when you hover over them. 

There’s a sidebar on the right-hand side displaying your order total and allowing you to cancel these add-ons. In the domain name registration section, you can pay for domain privacy to safeguard your personal information from WHOIS databases. 

You must provide your personal and payment details. Overall, the process is relatively straightforward, but canceling the initial costly add-ons could be more apparent.

Pricing & Value for Money

There are three distinct packages available on HostPapa’s primary web hosting platform:

  • Starter: $3.95 a month
  • Business: $3.95 a month
  • Business Pro: $12.95 a month

HostPapa’s prices are the same for all plans, but they only allow annual payments. The default plan requires a commitment of 36 months, which is typical in the hosting industry. However, HostPapa also provides options for one and two-year commitments, but the monthly price increases for those plans. 

Customers can also choose the Optimized WordPress Hosting plan, which offers improved performance and WordPress support. This plan costs $3.95 per month for a three-year commitment, and up to $12.95 per month for the Pro level. It’s essential to be aware of these pricing details before signing up with any web host.

Besides its regular hosting services, HostPapa offers a Managed WordPress Hosting service that boasts advanced features such as dedicated maintenance and stronger security for your website. 

These plans are more expensive, with prices ranging from $19.95 to $69.95, depending on the level of service you choose. If you’re interested in VPS hosting, HostPapa offers five different pricing tiers, ranging from $19.99 to $249.99 per month for 36 months. 

These tiers are named after planets in our solar system, which seems to be a unique and fun naming convention. HostPapa’s position in the hosting industry will be discussed in the next section.

HostPapa’s Place in the Hosting Universe

Although HostPapa offers competitive prices, their best rates require a long-term commitment similar to traditional cell phone contracts. While this pricing model is common among hosting providers, it can frustrate users to see the same price tag. 

However, if you’re willing to make the commitment, HostPapa provides ample help and upkeep for your website.

Other Benefits

HostPapa provides a 30-minute one-on-one training session with all of their plans to assist customers in setting up their website. This training session covers areas such as website security, ecommerce store creation, website building, and other issues that may arise during the website setup process. 

Furthermore, HostPapa offers video tutorials that make it easy for customers to learn how to set up their website and use the website builder and various products. For an additional fee of $49.95 per month, customers can opt for the PapaCare+ service, which provides customized support for shared web hosting, website security, performance, and email setup support. 

HostPapa also assists with the domain transfer process and guarantees no website downtime during the migration process.

HostPapa provides good value for its price, particularly for lower-end packages. Customers are required to commit to a three-year period to avail of the best price. While it doesn’t offer the most comprehensive package, the Business Plan is recommended as it offers more for the same price as the Standard. 

Compared to HostGator and Bluehost, HostPapa has a smaller selection of features to choose from. However, if personalized support and training are important, HostPapa is an excellent option. 

What sets HostPapa apart from other web hosting providers is their free 30-minute consultation for new customers, which can be very helpful in building their website. If you prefer creating your own site but also value accessible support and training, HostPapa is worth considering.

Frequently Asked Questions

What Is Web Hosting and Why Do I Need It?

Web hosting is a service that enables individuals or businesses to lease space on the internet to make their websites accessible online. While some content management systems like Wix and Squarespace provide web hosting as a part of their monthly fee, if one is creating a website on WordPress, they’ll need to buy web hosting from a web hosting provider like IONOS. Gain a deeper understanding of web hosting.

How Many Domains Can I Host With HostPapa?

With the purchase of the Business Pro plan, you can host an unlimited number of websites under your subscription. The Standard and Business plans only allow for two websites. It’s important to note that the number of websites depends on the plan you choose.

How Do I Transfer My Domain to HostPapa?

HostPapa provides a complimentary domain name migration service to its customers who subscribe to their web hosting plans. HostPapa will manage all the transfer-related tasks and ensure that your website will remain online throughout the transfer process.

How Do I Choose the Best Web Hosting Services?

To select the optimal web hosting services for your enterprise, several aspects must be considered. The primary factors include the magnitude of your website, the amount of traffic it receives, and its objectives. 

The type of hosting required, whether shared, VPS, or dedicated hosting, should be considered. Your decision should be influenced by factors such as the availability of necessary extras (for example, a domain name or business email) and support through your preferred contact method (such as email, phone, or live chat).

How Do I Contact HostPapa?

HostPapa provides round-the-clock customer service, which can be accessed via their live chat support, phone, or email ticketing system. HostPapa guarantees to respond to all support tickets within 10 minutes.

Jonathan Rodgers

Author: Jonathan Rodgers

Jonathan journey into the world of cryptocurrencies began as an art student captivated by the potential of blockchain to revolutionize the art industry. What started as a fascination with NFTs soon blossomed into a full-fledged passion for the entire crypto landscape. As an avid collector of digital art and a fervent advocate for decentralized platforms, he seamlessly blends his artistic sensibilities with his financial acumen.

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